Refund & Returns

Refund & Returns

Return, Exchange, Refund & Cancellation Policy

When you purchase from Caremon, you agree to the following policies.

Policy on Return Orders

You may return your Caremon products to receive a refund. Return shipping charges are the responsibility of the customer.

You are eligible for a full refund if:

  • The product is unused and in its original sealed packaging.

  • The product is returned within 7 days of receiving the order.

  • Order confirmation or proof of purchase is included with the return.

Instructions for Returns

To initiate a return, please contact us via WhatsApp at +92 3354113626 or Email at support@caremon.com.pk. Provide your order number and the reason for return.

Returned items must be:

  • In original sealed packaging

  • Include original invoice/slip

Return Address will be confirmed via WhatsApp at +92 3354113626.

Once your return is received, we will issue either:

  • A voucher of equal value

  • A direct refund to your Easypaisa / JazzCash / Bank Account

Exchange Policy

You may request an exchange once your original Caremon product(s) are received.

Exchange is applicable only if:

  • Products are unused and sealed in original packaging.

  • Products are returned within 7 days of delivery.

  • Proof of purchase is included.

Instructions for Exchange

Contact us via WhatsApp at +92 3354113626 or Email at support@caremon.com.pk. Include your order number and the reason for the exchange.

Return the product(s) to the address provided via Phone: +92 3354113626.

Order Cancellation

You may cancel your order within 24 hours of placing it.

Contact us via WhatsApp at +92 3354113626 or Email at support@caremon.com.pk. Orders can only be canceled if they have not yet been shipped. If shipped, you must receive the order and then follow the return policy.

Refund Policy

Refunds are applicable only for damaged or defective products.

Refund Procedure

  • Record a complete unboxing video.

  • Send the video via WhatsApp to +92 3354113626.

  • Our support team will confirm your return request.

Returned products must include:

  • Original packaging

  • Invoice or packing slip

For returns, WhatsApp your order details to +92 3354113626. Refunds (including shipping charges) will be processed within 24 hours after we receive the returned product(s).

Note: Opened, used, or damaged products due to misuse or mishandling are not eligible for refunds.